Privacy Policy

1. Information We Collect

ctk11 collects personal data from you through several channels: directly when you register an account or contact support, automatically when you use the platform, and from third parties such as payment processors and identity verification services. The categories of data we collect are set out below.

1.1 Registration Data

When you create a ctk11 account, we collect: your full legal name, date of birth, residential address, mobile phone number, and email address. This information is required to establish your identity, ensure you meet the 18+ age requirement, and comply with our Know Your Customer (KYC) obligations.

1.2 Identity Verification Documents

As part of our KYC process, ctk11 may request copies of government-issued identity documents such as your National ID card, passport, or birth certificate. We may also request proof of address (e.g., a recent utility bill or bank statement) and, where required for payment verification, a photograph of the payment instrument used (e.g., the front face of your bKash-registered mobile number record). These documents are stored in encrypted form and accessed only by authorised compliance personnel.

1.3 Financial Transaction Data

ctk11 records all deposit and withdrawal transactions associated with your account, including: transaction amounts in Bangladeshi Taka (৳), the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, or card), transaction timestamps, and unique reference numbers assigned by the payment processor. We do not store full card numbers or mobile banking PINs — these are processed securely by our payment partners.

1.4 Gaming Activity Data

We automatically record your gaming activity on the platform, including: games played, bet amounts, game outcomes, session durations, and wagering history. This data is used for account management, responsible gaming monitoring, bonus eligibility assessment, and dispute resolution.

1.5 Technical and Device Data

When you access ctk11, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device type (desktop or mobile), screen resolution, referring URL, and pages visited within the platform. This data helps us optimise platform performance, detect fraud, and ensure geographic eligibility.

1.6 Communications Data

If you contact ctk11 via live chat, email, or any other support channel, we retain records of those communications — including the content of your messages, timestamps, and any attachments you provide. This data is used to resolve your query, train our support team, and maintain a record of any account-related decisions.

1.7 Summary of Data Categories

2. How We Use Your Data

ctk11 processes your personal data only where a lawful basis exists for doing so. The primary lawful bases we rely on are: (a) performance of a contract with you (providing the gaming platform and processing your transactions); (b) compliance with a legal obligation (KYC, AML, and age verification requirements); (c) our legitimate interests in operating a safe, fair, and commercially viable platform; and (d) your consent, where explicitly obtained.

The specific purposes for which we use your personal data include:

• Account creation and management: Setting up your ctk11 account, maintaining your profile, and allowing you to log in securely.
• Identity and age verification: Confirming that you are at least 18 years old and that the identity information you have provided is genuine, in compliance with our KYC obligations.
• Payment processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, bank transfer, or card, and processing withdrawal requests to your registered payment method.
• Fraud and security monitoring: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, money laundering, and other illegal conduct.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling behaviour and enforcing self-exclusion, deposit limits, and session limits where applicable.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game offerings, platform performance, and user experience.
• Marketing communications: Sending you promotional offers, bonus notifications, and newsletters — but only where you have consented or where we have a legitimate interest, and always subject to your right to opt out.
• Legal compliance: Responding to lawful requests from regulatory or law enforcement authorities, enforcing our Terms & Conditions, and defending legal claims.

3. Data Sharing & Disclosure

ctk11 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Payment Service Providers

To process deposits and withdrawals, ctk11 shares the necessary transaction data with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card networks (Visa, Mastercard). These providers are data processors acting under our instruction, bound by contractual data protection obligations consistent with industry standards.

3.2 Identity Verification Services

ctk11 uses third-party KYC and identity verification services to validate identity documents submitted by players. These providers receive only the data required to perform the verification and are prohibited from using it for any other purpose.

3.3 Game Technology Providers

Games on ctk11 are provided by independent studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To launch a game session, a session token is passed to the relevant provider. These providers may receive your account identifier and game session data for the purpose of delivering the game and settling bet outcomes. They do not receive your full identity or financial records.

3.4 Legal and Regulatory Disclosure

ctk11 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of ctk11, its players, or the public. We will notify you of such disclosure where permitted by law.

3.5 Business Transfers

In the event that ctk11 undergoes a merger, acquisition, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and of any material alteration to this Privacy Policy that results from it.

4. Cookies & Tracking Technologies

ctk11 uses cookies and similar tracking technologies (such as pixel tags, web beacons, and local storage) to operate the platform, personalise your experience, and analyse platform usage. This section explains what cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and track how you interact with the site. Cookies do not contain executable code and cannot directly harm your device.

4.2 Types of Cookies We Use

4.3 Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled as they are required for the platform to function. You may manage functional, analytical, and marketing cookies through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may affect certain features of the ctk11 platform (for example, you may need to log in again on each visit if session cookies are blocked).

To manage cookies in your browser, refer to the help documentation for your specific browser (e.g., Chrome, Firefox, Samsung Internet, Opera Mini). On mobile devices, you can manage app tracking permissions through your device's privacy settings.

5. Data Retention

ctk11 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The retention periods we apply reflect the nature of the data and the reason it was collected.

• Account and identity data: Retained for the lifetime of your active account, and for a minimum of 5 years after account closure, in line with anti-money-laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, as required for AML compliance and financial audit purposes.
• Gaming activity logs: Retained for a minimum of 3 years from the date of the activity, for responsible gaming monitoring and dispute resolution purposes.
• Support communications: Retained for 2 years from the date of the last interaction in that support thread, unless the communication relates to an ongoing legal dispute, in which case it will be retained until that dispute is resolved.
• Marketing consent records: Retained for 3 years from the date consent was given or last renewed, to demonstrate compliance with consent requirements.
• Technical and device logs: Retained for a maximum of 12 months from the date of collection, after which they are automatically purged or anonymised.

When the applicable retention period expires, ctk11 will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual. Anonymised, aggregated data (which cannot identify you) may be retained indefinitely for statistical and business analysis purposes.

6. Your Privacy Rights

As a ctk11 player located in Bangladesh, you hold several rights with respect to the personal data we process about you. ctk11 is committed to honouring these rights in a timely and transparent manner.

6.1 Right of Access

You have the right to request a copy of all personal data that ctk11 holds about you. Upon receipt of a verified request, we will provide a structured, machine-readable summary of your data within 30 days. There is no charge for a first data access request in any 12-month period; subsequent requests may incur a reasonable administrative fee.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (e.g., updating a phone number) can be made directly through your account settings. For corrections to identity data (e.g., name or date of birth), you will be required to submit supporting documentation.

6.3 Right to Erasure

You may request that ctk11 delete your personal data where: the data is no longer necessary for the purpose it was collected; you withdraw the consent on which processing was based; or the data has been unlawfully processed. ctk11 will assess all erasure requests against applicable legal retention obligations. Where erasure is possible, it will be confirmed within 14 days of the verified request.

6.4 Right to Restrict Processing

You may request that ctk11 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being contested, or while an objection to processing is being assessed. During a restriction period, ctk11 will store your data but not actively process it beyond what is legally required.

6.5 Right to Object to Marketing

You have an unconditional right to object to the use of your personal data for direct marketing purposes at any time. To exercise this right, adjust your communication preferences in your account settings or contact live support. Your objection will take effect within 5 business days.

6.6 How to Exercise Your Rights

To exercise any of the rights described above, contact the ctk11 Data Protection team via live chat or by sending a written request to: [email protected] (plain text — not a clickable link). Include your registered account username and a brief description of the right you wish to exercise. ctk11 may require you to verify your identity before processing your request to protect against unauthorised data access.

7. Data Security

ctk11 implements a comprehensive set of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, ctk11's approach to data security reflects current industry best practice.

7.1 Technical Measures

• Encryption in transit: All data transmitted between your device and ctk11 servers is protected using TLS 1.2 or higher (256-bit SSL encryption).
• Encryption at rest: Sensitive personal data and financial records stored on ctk11 servers are encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All access is logged and reviewed regularly.
• Two-factor authentication: Administrative access to ctk11 systems that contain personal data requires multi-factor authentication.
• Intrusion detection: ctk11 operates continuous network monitoring and intrusion detection systems to identify and respond to security threats in real time.
• Penetration testing: ctk11 commissions periodic independent security assessments to identify and remediate vulnerabilities before they can be exploited.

7.2 Organisational Measures

• All ctk11 staff who handle personal data receive regular training on data protection obligations and security best practices.
• Third-party vendors who process personal data on our behalf are subject to vendor security assessments before engagement and periodic reviews thereafter.
• ctk11 maintains an incident response plan. In the event of a data breach that poses a risk to players, affected individuals will be notified without undue delay and in any case within 72 hours of ctk11 becoming aware of the breach.

8. Contact & Data Protection

ctk11 takes its data protection responsibilities seriously. If you have any questions, concerns, or complaints about the way your personal data is handled, or if you wish to exercise any of the rights described in Section 6, please contact us using the details below.

8.1 General Privacy Enquiries

For general questions about this Privacy Policy or the way ctk11 processes personal data, contact our support team via live chat on the platform (available 24/7) or by email at: [email protected] (plain text — not a clickable link). Please include "Privacy Enquiry" in the subject line of your email to ensure your message reaches the correct team.

8.2 Updates to This Privacy Policy

ctk11 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When material changes are made, we will notify registered players via a notice on the platform homepage or by message to their registered contact details. The effective date at the top of this page will be updated to reflect the date of the most recent revision. We recommend reviewing this page periodically to stay informed.